PROFESSIONAL EXPERIENCE

Columbia University, Graduate School of Business, New York

• Associate Professor, 2004 – present
• Assistant Professor, 2001 – 2004

INSEAD, Fontainebleau, France

• Visiting Professor, 2006

Judge Business School, University of Cambridge, Cambridge, UK

• Denis Gilling Visiting Scholar, 2006

IBM Corporation, Supply Chain Optimization Practice, Philadelphia

• Associate, 1996-1999

EDUCATION

Ph. D. in Operations and Information Management, the Wharton School, University of Pennsylvania, 2001.
Ph. D. in Physics, University of Pennsylvania, 1996.

RESEARCH INTERESTS

• Diagnostic and Service Capacity Management in Health Care Operations
• Revenue Management
• Diffusion Models for New Products and Services

RESEARCH PAPERS

Published and Forthcoming

1. “Managing Demand and Sales Dynamics in New Product Diffusion” (with T.-H. Ho and Christian Terwiesch), Management Science, 48 (2002), 187-206.

2. “Optimal Product Launch Times in a Duopoly: Balancing Lifecycle Revenues
with Product Cost” (with C. Terwiesch), Operations Research, 53 (2005), 26-47.

3. “Online Haggling at a Name-Your-Own-Price Retailer: Theory and Application” (with C. Terwiesch and I.-H. Hann), Management Science, 51 (2005), 339-351.

4. “Capacity Management in Rental Businesses with Two Customer Bases” (with N. Gans, M. Cohen, and Z. Katalan), Operations Research, 53 (2005), 617-631. Early version of the paper was selected as a finalist of M&SOM 2001 student paper competition, an extended abstract was first published in M&SOM, 3 (2001), 9-11.

5. “Managing Patient Service in a Diagnostic Medical Facility” (with L. Green and B. Wang), Operations Research, 54 (2006), 11-25.

6. “Dynamic Revenue Management through Cross-Selling in E-Commerce
Retailing” (with S. Netessine and W.-Q. Xiao), Operations Research, 54 (2006), 893-913.

7. “Pricing and Capacity Rationing in Rentals with Uncertain Durations” (with N.
Gans), Management Science, 53 (2007), 390-407.

8. “Managing Patient Appointments in Primary Care”, a chapter in Patient Flow: Reducing Delay in Healthcare Delivery, Springer International Series in Operations Research and Management Science, edited by Randolph Hall, Springer, 2006.

9. “Providing Timely Access to Care: What is the Right Patient Panel Size?” (with L. Green and M. Murray), Joint Commission Journal on Quality and Patient Safety, 33 (2007), 211-218. Also featured in a follow-up interview in Business Week.

10. “Optimal Distributed Dynamic Advertising” (with C. Marinelli), Journal of Optimization Theory and Applications, 137 (2008).

11. “Reducing Delays for Medical Appointments: a Queueing Approach” (with L. Green), forthcoming in Operations Research.

Under Revision

12. “Managing Profits from Perishable Assets in the Presence of Price-Adjustment Costs ” (with A. Muharremoglu and S. Celik), under 1st revision in Operations Research.

13. “Going Bunkers: Joint Route Selection and Inventory Replenishment Problem in Marine Transportation” (with O. Besbes), under 1st revision in Manufacturing and Service Operations Management.

Under Review

14. “Adoption of Technological Innovation in Network Markets” (with C. Velu), submitted to Journal of Marketing Research.

15. “Capacity Allocation in Rental Businesses with Reservations” (with B. Wang), submitted to Management Science.
 
16. “Robust Newsvendor Competition” (with S. Netessine and H. Jiang), submitted to Operations Research.

17. “Optimal Dynamic Advertising under Uncertainty with Carryover Effects” (with F. Gozzi and C. Marinelli), submitted to Journal of Optimization Theory and Applications.

Work in Progress

18. “Managing Nurse Absenteeism” (with L. Green and N. Savva).

19. “Proton Beam Allocation in Cancer-Treatment Facilities” (with C. Lee and M. Wang).

20. “Duration of Hospital Stay and Balance between Scheduled and Emergency Procedures” (with L. Green and U.Akbay).

21. “Modularity, Incentives and Contracts” (with S. Netessine and A. Agrawal).

RESEARCH GRANTS

• Columbia Health Research Alliance, 2001 ($20,000) – principal co-investigator

• Columbia Center for Excellence in E-business, 2003 ($4,000) – principal investigator

• US Army Medical Research and Materiel Command, 2007-09 ($93,000) – co-investigator

PROFESSIONAL ACTIVITIES AND AWARDS

• Associate Editor for Operations Research (2006-present)

• Associate Editor for M&SOM (2006-present)

• Senior Editor for Production and Operations Management (2004-present)

• Invited Associate Editor for IIE Transactions (2006)

• Associated Editor, Journal of Flexible Services and Manufacturing (2006-present)

• Member of the Proposal Review Panel for the National Science Foundation (2006)

• Judge for M&SOM Student Paper Competition (2003-2007)

• Finalist of M&SOM Student Paper Competition (2001)

• Meritorious Service Award, Manufacturing and Service Operations Management (2007)

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